Refund policy

Return Policy

* No returns on intimate adult toys 

We offer a 7-day return policy, meaning you have 7 days from receiving your item to request a return.

Eligibility for Returns To be eligible for a return, your item must be in the same condition as you received it—unworn or unused, with tags, and in its original packaging. Proof of purchase, such as a receipt, is also required.

How to Start a Return To initiate a return, please contact us at cabteam8@gmail.com. Returns must be sent to the following address: 30 Michelson Road, Westwood Ah, Boksburg, 1459, Gauteng. Michelson Industrial Park unit 2

Once your return request is accepted, we will provide a return shipping label and instructions on how to proceed. Please note that items returned without prior authorization will not be accepted.

If you have any questions about returns, feel free to contact us at cabteam8@gmail.com.

Damages and Issues Please inspect your order upon arrival. If the item is damaged, defective, or if you received the wrong product, contact us immediately so we can address the issue promptly.

Non-Returnable Items Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants).
• Custom-made products (e.g., special orders, personalized items).
• Personal care items (e.g., beauty products).
• Hazardous materials, flammable liquids, or gases.

We also do not accept returns on sale items or gift cards. If you have questions about a specific item, please get in touch.

Exchanges If you need to exchange an item, the quickest way is to initiate a return for the original item. Once the return is accepted, you can then make a separate purchase for the desired replacement.

Cooling-Off Period In compliance with South African consumer law, you have the right to cancel any direct marketing purchase within five business days. The item must be returned in the same condition in which you received it—unworn or unused, with tags, and in its original packaging.

Refunds Once we receive and inspect your return, we will notify you of the refund decision. If approved, the refund will be processed via your original payment method within 10 business days. Please note that the processing time may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund approval, please contact us at cabteam8@gmail.com.